Frequently Asked Questions

Will childcare be provided?

While we love families, this isn’t an event for families to attend together. Childcare will not be available and children of all ages will not be allowed to enter into the Main Stage Sessions or the Breakouts. So, stock up on goldfish, and please make alternate arrangements for all childcare needs.

What if I want to add more people to my group after registering?

Once you register, you can login here to add an additional group member if spots are still available.

Can I cancel or transfer registrations?

Once you register, you can login here to edit any of your team’s information, including the name of your group members. You can cancel a registration and receive a refund up to 90 days prior to the event date.

What if I want to come in early and attend a weekend worship experience in-person?

We would love to have you join us for a Saturday, Sunday, or Midweek (Wednesday) Worship Experience. You’re welcome to choose a location and a Worship Experience time that best fits your needs. Location information can be found at

Can I tour the different locations while I’m attending the event?

We will be hosting Open House on Tuesday, October 8, from 9:00AM – 12:00PM. During this time, you and/or your team are welcome to stop by a few of our permanent locations to walk through the facilities and meet some of our staff: University City, Riverwalk or Matthews. Find location information here. (Please note that Ballantyne will not be a part of Open House)

Do I need to bring a ticket to Check-in?

Once you and/or your team is registered, all you need to provide at Check-in is your name(s).

What classifies as a student?

The student rate is intended for full-time students who are taking a minimum of 12 credit hours within a semester. Please email to get further details on how to obtain this rate.

What do I do if the track I want to attend is full?

Due to limited space, we are not able to open up any extra spots in a track that is full. There is no guarantee, however, there is a chance that spots may open up in the future. If so, you will have the opportunity to switch tracks at the event.

Still Have Questions?